CONTACT
Get in Touch
Have questions or need help? Contact us anytime.
CONTACT
Get in Touch
Have questions or need help? Contact us anytime.
FAQS
Frequently asked questions
Answers to common questions about Motionfold.
How does Motionfold work?
Motionfold lets you order professional video edits using a simple credit system. Choose the service you need, upload your files, and add clear instructions. Our editors take it from there. You will receive a first draft, request revisions if needed, and approve the final result when you are happy.
What are credits and how are they used?
Credits are the internal currency used to place orders on Motionfold. Each service such as long-form edits, short-form videos, thumbnails, and add-ons costs a fixed number of credits. As you complete your order form, the total credit cost updates dynamically so you always know exactly how many credits will be used before you confirm your order. Any unused credits remain in your account.
How long does delivery usually take?
Most orders are delivered within 24 to 72 hours, depending on the selected service and its complexity. Estimated delivery times are shown clearly before you confirm your order, so you always know what to expect.
How do revisions work?
Revisions are included with every order. You can leave time-stamped comments directly on the video or submit general feedback. Our editors apply your requested changes and deliver updated versions until you approve the final result.
Can I place multiple orders at the same time?
Yes, you can place multiple orders at the same time as long as you have enough credits available. Each order is processed independently and tracked separately in your dashboard.
What file types do you support?
We support all common video formats such as MP4, MOV, and MKV, as well as standard image formats for thumbnails. If you are unsure about a specific file type, our support team can confirm compatibility before you upload.
How do I share my footage?
Upload your footage directly in Motionfold or share it via a secure link. Large files are fully supported.
Are my files and data secure?
Yes. Your files are handled securely and are only accessible to the editors assigned to your order. We never sell, share, or use your content for any purpose other than delivering your project.
Still have questions? Reach us anytime at support@motionfold.com
FAQS
Frequently asked questions
Answers to common questions about Motionfold.
How does Motionfold work?
Motionfold lets you order professional video edits using a simple credit system. Choose the service you need, upload your files, and add clear instructions. Our editors take it from there. You will receive a first draft, request revisions if needed, and approve the final result when you are happy.
What are credits and how are they used?
Credits are the internal currency used to place orders on Motionfold. Each service such as long-form edits, short-form videos, thumbnails, and add-ons costs a fixed number of credits. As you complete your order form, the total credit cost updates dynamically so you always know exactly how many credits will be used before you confirm your order. Any unused credits remain in your account.
How long does delivery usually take?
Most orders are delivered within 24 to 72 hours, depending on the selected service and its complexity. Estimated delivery times are shown clearly before you confirm your order, so you always know what to expect.
How do revisions work?
Revisions are included with every order. You can leave time-stamped comments directly on the video or submit general feedback. Our editors apply your requested changes and deliver updated versions until you approve the final result.
Can I place multiple orders at the same time?
Yes, you can place multiple orders at the same time as long as you have enough credits available. Each order is processed independently and tracked separately in your dashboard.
What file types do you support?
We support all common video formats such as MP4, MOV, and MKV, as well as standard image formats for thumbnails. If you are unsure about a specific file type, our support team can confirm compatibility before you upload.
How do I share my footage?
Upload your footage directly in Motionfold or share it via a secure link. Large files are fully supported.
Are my files and data secure?
Yes. Your files are handled securely and are only accessible to the editors assigned to your order. We never sell, share, or use your content for any purpose other than delivering your project.
Still have questions? Reach us anytime at support@motionfold.com
FAQS
Frequently asked questions
Answers to common questions about Motionfold.
How does Motionfold work?
What are credits and how are they used?
How long does delivery usually take?
How do revisions work?
Can I place multiple orders at the same time?
What file types do you support?
We support all common video formats such as MP4, MOV, and MKV, as well as standard image formats for thumbnails. If you are unsure about a specific file type, our support team can confirm compatibility before you upload.
How do I share my footage?
Upload your footage directly in Motionfold or share it via a secure link. Large files are fully supported.
Are my files and data secure?
Yes. Your files are handled securely and are only accessible to the editors assigned to your order. We never sell, share, or use your content for any purpose other than delivering your project.
Still have questions? Reach us anytime at support@motionfold.com