Privacy Policy
Last updated on 10 Feb 2026
Introduction
At Motionfold (“we”, “us”, or “our”), operated by Retail Hut S.R.L., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website motionfold.com, use our application studio.motionfold.com (together, the “Platform”), and use our related services (collectively, the “Services”).
By accessing or using the Platform or Services, you acknowledge that your personal data will be processed in accordance with this Privacy Policy. This Privacy Policy forms part of and is incorporated into our Terms and Conditions.
What Information Do We Collect?
We collect personal data in several ways when you use the Platform or Services.
Information You Provide to Us
We collect personal data that you voluntarily provide when you:
Create an account on the Motionfold Platform;
Fill out contact or inquiry forms;
Purchase credits or Services;
Upload content, files, or materials as part of an order;
Communicate with us via email or through the Platform.
This information may include your name, email address, company or channel name, billing information, and any content or materials you upload in connection with the Services.
Payment Information
When you make a purchase, payment information is processed securely by our third-party payment processor Stripe. Motionfold does not store or process full payment card details on its own systems.
Payment processing is subject to Stripe’s Privacy Policy, and any questions regarding payment data should be directed to Stripe.
Information Collected Automatically
When you access the Platform, we may automatically collect certain technical and usage information, including:
IP address
Device and browser type
Operating system
Pages visited and actions taken on the Platform
Date and time of access
This information is used for security, analytics, performance monitoring, and to improve the Platform and Services.
Information from Third Parties
We may receive limited information from third-party service providers that support our operations, such as analytics providers, hosting providers, and payment processors. This information is used solely to operate, secure, and improve the Platform and Services.
How Do We Use Your Information?
We use the personal data we collect for the following purposes:
To provide and operate the Services, including account creation, order management, file processing, and delivery of edited content and design assets;
To process payments and manage billing, including credit purchases, invoices, and transaction records;
To communicate with you, including responding to inquiries, providing service-related updates, and managing your orders;
To send marketing communications, such as newsletters, product updates, or promotional messages, where you have provided your consent. You may opt out of marketing communications at any time;
To improve and optimize the Platform and Services, including analytics, performance monitoring, and user experience improvements;
To ensure security and prevent fraud, including detecting unauthorized access, abuse, or misuse of the Platform;
To comply with legal obligations, including accounting, tax, regulatory requirements, and lawful requests from public authorities.
Motionfold processes personal data in accordance with applicable data protection laws and relies on appropriate legal bases, including the performance of a contract, compliance with legal obligations, legitimate interests, and, where required, your consent.
Where applicable, we may use automated tools such as analytics services or bot-prevention technologies (including CAPTCHA services) to protect the Platform and improve its functionality.
Will We Share Your Information?
We respect your privacy and do not sell, rent, or trade your personal data to third parties.
We may share your personal data only in the following limited circumstances, and only where necessary:
With Service Providers
We may share personal data with trusted third-party service providers who assist us in operating the Platform and providing the Services. This may include providers for:
Payment processing (e.g. Stripe)
Hosting and infrastructure
Analytics and performance monitoring
Email delivery and communication services
Security and fraud prevention tools
These service providers process personal data solely on our behalf and are contractually obligated to protect your data and use it only for the purposes specified by Motionfold.
For Legal and Regulatory Reasons
We may disclose personal data where required to do so by law, regulation, court order, or other legal process, or where disclosure is necessary to protect our rights, users, or business.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, personal data may be transferred as part of the transaction, subject to applicable data protection laws.
With Your Consent
Where required by law, we will share personal data with third parties only where you have provided your explicit consent.
Will We Share Your Information?
We respect your privacy and do not sell, rent, or trade your personal data to third parties.
We may share your personal data only in the following limited circumstances, and only where necessary:
With Service Providers
We may share personal data with trusted third-party service providers who assist us in operating the Platform and providing the Services. This may include providers for:
Payment processing (e.g. Stripe)
Hosting and infrastructure
Analytics and performance monitoring
Email delivery and communication services
Security and fraud prevention tools
These service providers process personal data solely on our behalf and are contractually obligated to protect your data and use it only for the purposes specified by Motionfold.
For Legal and Regulatory Reasons
We may disclose personal data where required to do so by law, regulation, court order, or other legal process, or where disclosure is necessary to protect our rights, users, or business.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, personal data may be transferred as part of the transaction, subject to applicable data protection laws.
With Your Consent
Where required by law, we will share personal data with third parties only where you have provided your explicit consent.
Data Security
We have implemented appropriate technical and organizational measures designed to protect the security and confidentiality of your personal data. These measures include encryption (such as SSL/TLS), access controls, and internal policies that restrict access to personal data to authorized personnel on a need-to-know basis.
While we take reasonable steps to protect your personal data, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention and Deletion
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing the Services, complying with legal obligations, resolving disputes, and enforcing our agreements.
When personal data is no longer required for these purposes, it will be securely deleted or anonymized in accordance with applicable laws.
You may request the deletion of your personal data by contacting us through the Platform or via our designated contact method. Please note that certain data may need to be retained where required by law or for legitimate business purposes.
Your Privacy Rights and Choices
You have the right to opt out of marketing and promotional communications at any time.
Where required by law, we will send marketing communications only with your prior consent. You can withdraw your consent or unsubscribe at any time by clicking the “Unsubscribe” link included in our emails or through your account settings.
Even if you opt out of marketing communications, we may still send you service-related or transactional messages necessary to provide the Services.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as pixels and analytics tools) to operate and improve the Platform, understand usage patterns, and enhance user experience.
For more information about how we use cookies and how you can manage your preferences, please refer to our Cookie Policy.
Children’s Privacy
The Platform and Services are not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children.
If you believe that a minor has provided us with personal data, please contact us and we will take appropriate steps to remove such information in accordance with applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will become effective when posted on the Platform. Your continued use of the Services after an update constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us through the Platform or at:
Retail Hut S.R.L.
Operator of Motionfold
Email: support@motionfold.com
Country of registration: Romania