Terms and Conditions

Last updated on 10 Feb 2026

Introduction

These Terms and Conditions (“Agreement”) govern the use of services provided by Motionfold, a brand operated by Retail Hut S.R.L. (“we”, “us”, or “our”), to you (“you” or “Customer”).

Motionfold provides productized video editing and design services, including long-form video editing, short-form vertical content, and thumbnail design (the “Services”). By accessing or using motionfold.com (the website and landing pages), studio.motionfold.com (the application dashboard), or any related tools or services (collectively, the “Platform”), you agree to be bound by this Agreement.

We may update or modify this Agreement from time to time. Any changes will become effective upon posting on the Platform. Your continued use of the Services after such changes constitutes acceptance of the updated Agreement. If you do not agree with the updated terms, you must discontinue use of the Services.

This Agreement supersedes and replaces any prior agreements or understandings between you and Motionfold relating to the Services.

Definitions

In this Agreement, the following terms have the meanings set out below, unless the context clearly indicates otherwise:

  • “Agreement” means this Terms and Conditions agreement between Motionfold and the Customer.

  • “Content” means any and all materials provided by the Customer to Motionfold for the purpose of performing the Services, including but not limited to video footage, audio recordings, images, text, graphics, logos, brand assets, and other creative materials.

  • “Customer” means the individual or legal entity that purchases and/or uses the Services.

  • “Intellectual Property Rights” means all intellectual property rights, including copyrights, trademarks, trade secrets, and any other proprietary rights recognized under applicable law.

  • “Services” means the productized video editing and design services provided by Motionfold, including long-form video editing, short-form vertical content editing, and thumbnail design, as described on motionfold.com or otherwise made available through the Platform.

  • “Platform” means Motionfold’s website and applications, including motionfold.com, studio.motionfold.com, and any related tools, dashboards, or systems used to deliver the Services.

  • “Motionfold” means the brand operated by Retail Hut S.R.L., a company registered in Romania, which provides the Services.

Services

Motionfold provides productized video editing and design services to its Customers. The Services offered by Motionfold include the following:

Video Editing

Motionfold provides professional video editing services for long-form and short-form video content, including horizontal and vertical formats intended for platforms such as YouTube, Shorts, Reels, and TikTok. Video editing services may include, but are not limited to:

  • Video editing and cutting

  • Clean pacing and storytelling adjustments

  • Adding titles, text, and basic motion elements

  • Applying brand styles and visual consistency

  • Color correction and basic visual enhancements

  • Incorporating licensed music, sound effects, or visual assets provided by Motionfold, where applicable

  • Formatting and optimizing video output for different platforms and aspect ratios

Thumbnail Design

Motionfold provides professional thumbnail design services for video platforms such as YouTube. Thumbnail design services may include, but are not limited to:

  • Thumbnail concepts and ideation

  • Design and creation of custom thumbnails

  • Applying brand colors, typography, and visual styles

  • Delivering thumbnails optimized for clarity and click-through performance

Custom Projects

Motionfold may also offer custom projects or services outside of its standard deliverables. Any such custom work will be scoped, priced, and agreed upon separately in writing before work begins.

Motionfold does not provide YouTube channel management, social media management, publishing, posting, analytics, audience engagement, or growth strategy services unless explicitly agreed to in writing.

Motionfold reserves the right to modify, update, or discontinue any part of the Services at any time.

Payments and Credits

You agree to pay Motionfold the fees for the Services as displayed on motionfold.com or within studio.motionfold.com at the time of purchase.

Credit-Based System

Motionfold operates on a credit-based system. Credits are purchased in advance and may be redeemed for Services through the Platform. The number of credits required for each Service or deliverable is displayed before an order is submitted.

Credits are non-refundable, including unused credits.

Credits are valid for twelve (12) months from the date of purchase. Any credits not used within this period will expire and will not be eligible for refund or extension.

Payment Terms

All fees are exclusive of any applicable taxes, including value-added tax (VAT), and any payment processing fees, which may be added at checkout where required by law.

Payments may be made using the available payment methods presented during checkout. By completing a purchase, you authorize Motionfold to charge your selected payment method for the applicable fees.

You are responsible for providing accurate and up-to-date payment information and for promptly updating your information if it changes.

Commencement of Work

Work on an order is considered to have started when the order status changes from “pending” to “in production” within the Platform, indicating that an editor has begun work on the order.

Once work has started, the corresponding credits are considered used.

Pricing Changes

Motionfold reserves the right to modify pricing, credit costs, or fees at any time. Any pricing changes will not affect credits already purchased or orders already submitted prior to the change.

Chargebacks and Non-Payment

Chargebacks or payment disputes initiated after work has started are not permitted. In the event of a chargeback, failed payment, or non-payment, Motionfold may suspend or terminate access to the Platform and Services until the matter is resolved.

Motionfold reserves the right to pursue lawful remedies to recover outstanding amounts, including reasonable collection and administrative costs where permitted by law.

Refunds

All purchases made through Motionfold are final. Payments and credits are non-refundable, including unused credits.

Because Motionfold operates on a prepaid, credit-based service model, refunds are not provided once credits have been purchased.

Notwithstanding the above, Motionfold may, at its sole discretion, offer a refund or a credit for future Services in limited circumstances, including but not limited to:

  • Where Motionfold determines that there has been a significant error or material deficiency in the Services provided; or

  • Where a project is canceled by Motionfold due to unforeseen or exceptional circumstances.

Any refund granted will be issued to the original payment method used for the purchase and may exclude payment processing fees or other associated costs, where permitted by law.

Nothing in this section limits your statutory rights under applicable consumer protection laws.

Content Ownership and Usage Rights

Customer Content Ownership

You retain all ownership rights to the Content you provide to Motionfold. Motionfold does not claim ownership over your original Content.

License to Use Content

By submitting Content to Motionfold, you grant Motionfold a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, and display such Content solely for the purposes of:

  • Providing the Services to you;

  • Internal quality control, testing, and training; and

  • Showcasing completed work for marketing and portfolio purposes, including on Motionfold’s website or promotional materials, unless you request otherwise in writing.

Moral Rights

To the extent permitted by applicable law, you agree not to assert any moral rights you may have in the Content against Motionfold in connection with the exercise of the licenses granted under this Agreement.

Content Restrictions and Warranties

You represent and warrant that you own or have all necessary rights, permissions, and licenses to provide the Content to Motionfold and to grant the licenses described above.

You agree not to provide Content that:

  • Infringes the intellectual property rights of any third party;

  • Violates any applicable laws or regulations; or

  • Contains unlawful, harmful, or defamatory material.

Motionfold reserves the right to refuse or remove any Content that it reasonably believes violates this Agreement or applicable law.

Ownership of Deliverables

Upon full payment for the applicable Services, ownership of the final edited deliverables is transferred to the Customer. Motionfold retains no ownership rights in the final deliverables, except for the limited license described above for portfolio and internal use.

Intellectual Property

Motionfold Intellectual Property

All intellectual property rights related to Motionfold, including but not limited to its workflows, methodologies, processes, software, platform, designs, trademarks, service marks, logos, and branding elements, are and shall remain the exclusive property of Retail Hut S.R.L.

No License Granted

Except for the limited rights expressly granted under this Agreement, nothing herein grants you any license or right to use Motionfold’s intellectual property.

Restrictions

You agree not to:

  • Copy, reproduce, or create derivative works based on Motionfold’s intellectual property;

  • Reverse engineer, decompile, or attempt to extract source code from any part of the Platform;

  • Use Motionfold’s trademarks, service marks, or logos without prior written consent.

All rights not expressly granted under this Agreement are reserved by Motionfold.

Confidentiality

Confidential Information

“Confidential Information” means any non-public information disclosed by one party (“Disclosing Party”) to the other party (“Receiving Party”) in connection with this Agreement or the Services, whether disclosed orally, in writing, electronically, or by any other means, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

Confidential Information includes, but is not limited to:

  • Customer Information, including business information, financial details, brand assets, marketing materials, and proprietary data provided by the Customer;

  • Motionfold Information, including pricing, internal processes, workflows, methods, techniques, and non-public operational information; and

  • Project Information, including briefs, specifications, communications, deliverables, and other information exchanged in connection with the Services.

Non-Use and Non-Disclosure

The Receiving Party agrees:

  • To use the Disclosing Party’s Confidential Information solely for purposes related to this Agreement and the provision or receipt of the Services;

  • Not to disclose the Disclosing Party’s Confidential Information to any third party without prior written consent, except as permitted under this Agreement; and

  • To protect the Confidential Information using at least the same degree of care it uses to protect its own confidential information, and in no event less than a reasonable standard of care.

Exceptions

The obligations in this section do not apply to information that:

  • Was lawfully known to the Receiving Party prior to disclosure;

  • Becomes publicly available through no fault of the Receiving Party;

  • Is lawfully received from a third party without breach of any confidentiality obligation; or

  • Is required to be disclosed by law, regulation, or court order, provided that the Receiving Party gives reasonable notice where legally permitted.

Remedies

The parties acknowledge that unauthorized use or disclosure of Confidential Information may cause irreparable harm for which monetary damages may be insufficient. Accordingly, the Disclosing Party may seek injunctive or equitable relief in addition to any other remedies available under applicable law.

Warranties and Disclaimers

Mutual Warranties

Each party represents and warrants that:

  • It has the legal right and authority to enter into this Agreement and perform its obligations; and

  • The execution and performance of this Agreement do not violate any applicable laws or regulations.

Motionfold Warranties

Motionfold warrants that:

  • The Services will be performed in a professional and workmanlike manner, using commercially reasonable skill and care; and

  • To the best of Motionfold’s knowledge, the Services will not knowingly infringe the intellectual property rights of any third party.

Disclaimers

Except as expressly stated in this Agreement:

  • No Guarantee of Results. Motionfold does not guarantee any specific results or outcomes from the Services, including but not limited to views, engagement, subscribers, revenue, or platform performance.

  • No Warranty of Perfection or Accuracy. While Motionfold takes reasonable care in providing the Services, it does not warrant that deliverables will be error-free or that they will meet all subjective preferences or expectations.

  • No Platform or Compatibility Warranty. Motionfold does not warrant that the Services or deliverables will be compatible with all platforms, algorithms, hardware, software, or third-party tools.

To the maximum extent permitted by applicable law, all other warranties, whether express or implied, are excluded, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

Exclusion of Certain Damages

To the maximum extent permitted by applicable law, Motionfold shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of use, loss of goodwill, or other intangible losses, arising out of or in connection with this Agreement or the Services, whether based on contract, tort (including negligence), or any other legal theory, even if Motionfold has been advised of the possibility of such damages.

Limitation of Aggregate Liability

To the maximum extent permitted by applicable law, Motionfold’s total cumulative liability arising out of or in connection with this Agreement or the Services shall not exceed the total amount of fees actually paid by the Customer to Motionfold for the Services in the twelve (12) months preceding the event giving rise to the claim.

Exceptions

Nothing in this Agreement shall limit or exclude Motionfold’s liability for:

  • Gross negligence or willful misconduct;

  • Death or personal injury caused by Motionfold’s negligence;

  • Breach of confidentiality obligations; or

  • Infringement of the Customer’s intellectual property rights, to the extent such liability cannot be lawfully limited.

Indemnification

Customer Indemnification

You agree to indemnify, defend, and hold harmless Motionfold, its affiliates, directors, officers, employees, and contractors from and against any third-party claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Your Content, including any allegation that such Content infringes intellectual property rights or violates applicable laws or regulations;

  • Your breach of this Agreement; or

  • Your negligent or willful misconduct.

Motionfold Indemnification

Motionfold agrees to indemnify and hold harmless the Customer from and against any third-party claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Motionfold’s breach of this Agreement;

  • Motionfold’s gross negligence or willful misconduct; or

  • Motionfold’s infringement of the Customer’s intellectual property rights.

Indemnification Procedure

The party seeking indemnification (the “Indemnified Party”) shall promptly notify the other party (the “Indemnifying Party”) in writing of any claim for which indemnification is sought.

The Indemnifying Party shall have the right to control the defense and settlement of the claim, provided that:

  • No settlement may impose any obligation or liability on the Indemnified Party without its prior written consent, which shall not be unreasonably withheld; and

  • The Indemnified Party may participate in the defense at its own expense.

Relationship to Limitation of Liability

Any indemnification obligations under this Agreement are subject to the Limitation of Liability section, to the maximum extent permitted by applicable law.

Termination and Suspension

Termination by Customer

You may stop using the Services at any time. Because Motionfold operates on a prepaid, credit-based model, termination does not entitle you to any refund of unused credits, except as expressly stated in this Agreement.

Termination or Suspension by Motionfold

Motionfold may suspend or terminate your access to the Platform and Services, with or without notice, if:

  • You breach this Agreement;

  • You engage in fraud, abuse, or misuse of the Services;

  • You initiate a chargeback or payment dispute in violation of this Agreement; or

  • Motionfold is required to do so by law or to protect its business, systems, or other customers.

Termination for Material Breach

Either party may terminate this Agreement immediately upon written notice if the other party materially breaches this Agreement and fails to cure such breach within a reasonable period after notice, where cure is possible.

Effect of Termination

Upon termination or suspension for any reason:

  • Your right to access and use the Platform and Services will immediately cease;

  • Motionfold will cease providing Services to you;

  • Any unused credits will remain non-refundable and may expire in accordance with this Agreement; and

  • Provisions which by their nature should survive termination, including but not limited to Confidentiality, Intellectual Property, Warranties and Disclaimers, Limitation of Liability, Indemnification, and Governing Law, shall survive.

No Liability for Termination

To the maximum extent permitted by applicable law, neither party shall be liable to the other for any damages arising solely from the termination of this Agreement in accordance with its terms.

Credits and Expiration

Credit System

Motionfold operates on a prepaid, credit-based system. When you make a payment, you receive a corresponding number of credits, which may be used to purchase Services through the Motionfold Platform, including motionfold.com and studio.motionfold.com.

Credits have no cash value and may only be used to purchase Services offered by Motionfold.

Expiration of Credits

All credits expire twelve (12) months from the date of purchase, unless otherwise expressly stated in writing by Motionfold.

Once expired, credits cannot be redeemed for Services, refunded, reimbursed, or reinstated.

Refunds

Credits are non-refundable. All credit purchases are final, except where otherwise required by applicable law.

Responsibility for Tracking Credits

You are responsible for monitoring your credit balance and expiration dates through the Motionfold Platform. While Motionfold may provide notifications or reminders regarding upcoming expirations, such notifications are provided as a courtesy only and are not guaranteed.

No Liability for Expired Credits

To the maximum extent permitted by applicable law, Motionfold shall not be liable for any loss or damages arising solely from the expiration of unused credits.

Turnaround Times and Revisions

Estimated Turnaround Times

Motionfold aims to deliver Services efficiently. Estimated turnaround times, starting from when an order enters “In Production” status, are as follows:

  • Long-form Video Editing (Horizontal): approximately 72 hours

  • Short-form Video Editing (Vertical): approximately 48 hours

  • Thumbnail Design: approximately 48 hours

These timeframes are estimates only and are not guaranteed.

Turnaround Time Disclaimer

Actual turnaround times may vary depending on factors including, but not limited to:

  • Project complexity and length

  • Volume of active requests

  • Client responsiveness and clarity of instructions

  • Availability of editors and resources

Turnaround estimates are provided for general guidance and should not be relied upon for time-sensitive or deadline-critical projects.

Revisions

Motionfold offers revisions as part of its Services, subject to the following:

  • Requesting Revisions: Revisions must be submitted through the Motionfold Platform using the provided timestamped revision tools. Requests made outside the Platform may not be accepted.

  • Scope of Revisions: Revisions apply to adjustments, refinements, or corrections of the original request. Requests that materially change the scope, direction, or deliverable may require additional credits.

  • Revision Turnaround: Motionfold aims to complete revision requests within approximately 24 to 48 hours, depending on complexity and volume.

Review Period and Order Closure

You have five (5) calendar days from delivery of a deliverable to review the work and submit revision requests.

If no revisions are requested within this period, the order may be marked as completed and closed. Closed orders are not guaranteed to be reopened and may require a new order or additional credits at Motionfold’s discretion.

No Guarantee of Turnaround Times

Motionfold does not guarantee delivery times for any Service. Failure to meet estimated turnaround times does not constitute a breach of this Agreement and does not entitle the Customer to refunds, credits, or compensation.

Dispute Resolution

Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to this Agreement or the Services, the parties agree to first attempt to resolve the matter in good faith through informal discussions.

If the dispute cannot be resolved informally within thirty (30) days, either party may pursue formal resolution as set forth below.

Judicial Resolution

Any disputes arising out of or in connection with this Agreement shall be resolved by the competent courts of Romania, in accordance with the Governing Law section of this Agreement, unless mandatory consumer protection laws provide otherwise.

Injunctive Relief

Nothing in this section shall prevent either party from seeking injunctive or equitable relief from a court of competent jurisdiction where necessary to prevent actual or threatened breach of confidentiality obligations, infringement of intellectual property rights, or other irreparable harm.

Force Majeure

Neither party shall be liable for any failure or delay in performance under this Agreement due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, civil unrest, labor disputes, governmental actions, or failures of utilities or internet services.

The affected party shall make reasonable efforts to notify the other party and to resume performance as soon as reasonably practicable.

Waiver

No failure or delay by either party in exercising any right under this Agreement shall operate as a waiver of such right. Any waiver must be in writing and signed by the party granting it.

Interpretation

Headings are for convenience only and shall not affect interpretation. Words in the singular include the plural and vice versa, and references to any gender include all genders.

Severability

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.


Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Romania, without regard to conflict of law principles.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Romania, unless mandatory consumer protection laws provide otherwise.


Notices

All legal notices under this Agreement shall be made in writing and sent by email.

Notices to Motionfold shall be sent to the contact email address published on motionfold.com.

Notices to the Customer shall be sent to the email address associated with the Customer’s Motionfold account.

Notices shall be deemed received when sent, unless the sending party receives an error or delivery failure notice.


Assignment

The Customer may not assign or transfer this Agreement without Motionfold’s prior written consent.

Motionfold may assign this Agreement in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law.


Entire Agreement

This Agreement constitutes the entire agreement between the parties regarding the Services and supersedes all prior or contemporaneous agreements, communications, or understandings. Any amendment must be in writing and agreed to by both parties.